What is a business booking?
A booking from a company with a verified business account on GatherPlate. Instead of paying by card at checkout, the company asks for a quotation and pays GatherPlate by bank transfer, or on credit terms if we have agreed them.
You see these orders in your dashboard like any other booking, with their own status labels: Quotation Approval while it waits for you, then Quotation Released once the company has the quotation, then Confirmed.
What do I need to do?
Approve or decline the booking within 24 hours, the same as any other order. Approving holds the time slot for the company while they pay. If you do not respond within 24 hours, the booking is cancelled.
Hover over or tap the status badge on the order page to see what the booking is waiting for and when payment is due.
When is a business booking confirmed?
It depends on how the company pays:
- Bank transfer: confirmed once the payment reaches GatherPlate. It is due by 12:00 PM (Malaysia time) on the last day of the customer's free cancellation period. If it does not arrive, the booking is cancelled automatically and the slot is released.
- Credit terms: confirmed as soon as you approve. If the company needs a purchase order, it is confirmed once we have checked the purchase order instead.
We email you when the booking is confirmed. Prepare for the event only once it shows Confirmed.
Do I deal with the quotation, purchase order or delivery order?
No. GatherPlate handles all of the company's paperwork: the quotation, their purchase order, the tax invoice, the delivery order they sign when the food arrives, and collecting the payment. You only need to approve the booking and cater it as usual.
When do I get paid for a business booking?
On the same schedule as any other booking, including bookings on credit terms. GatherPlate pays you even if the company's invoice is not yet due, so you never wait on the company's payment period.
What fees apply?
GatherPlate's commission at your usual rate, plus a 1.5% transaction fee on the order total in place of the card processing fee. Both are shown in the payout breakdown on the order page and in your commission invoice.
Can I decline or cancel a business booking?
You can decline while it shows Quotation Approval, or ask to cancel later. Either way the request goes to our team for review, the same as for a card booking, and the booking stands until we confirm. The usual vendor cancellation rules in Vendor Payments & Fees apply once a booking is confirmed.
Do business bookings get e-invoices?
Yes. GatherPlate issues the LHDN e-invoice to the company automatically when the event is completed. You do not need to do anything for it. If you are set up for e-invoices yourself, your self-billed e-invoice for the booking is issued at your final payout, as for any booking. See the LHDN E-invoices article for details.